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Source: psdtuts.com

To be successful today, organizations need to excel at both managing complexity and controlling costs.  Many global companies have adopted Outsourcing as a critical business strategy for delivering efficiency gains, reducing operating costs, and adding incremental value.  While Outsourcing and Off-shoring have been well-tested and proven, they are not without risks, with many organizations still striving to receive the promised benefits.  With the market’s recent shift away from pure salary arbitrage, and towards end-to-end Business Process Outsourcing services, the outsourcing marketplace has changed dramatically.

What percentage of your business is outsourced to service providers, where they endure the risk and responsibility for delivery against pre-defined Service Level Agreements (SLAs)?

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